Frequently Asked Questions
How is your service?

We provide ONE-STOP service including all the following featured service.

Choose and confirm the products, placed orders, follow up orders, free storage, inspection and quality control, prepare relevant documents, customs clearance and shipment.

How is your charge or commission?

1. Without any extra-charge if you choose on-line service.

2. If you come and purchase in China:

Our service charges are between 3%- 5% based on the total order value & payment terms.
If the total order value is less than $10,000.USD commission charge is 5%
If the total order value is more than $10,000.USD commission charge is 3%
We charge USD 30 / day for guide & translation service for visiting Yiwu market and USD 50/day for Guangzhou market the fee will be deducted after order placed and goods value arrive 10,000 dollar.

How many employees in your company?

Variouswholesale was founded in 2002 and we have 30 persons in Yiwu office and 10 persons in Guangzhou office, and this team can deal with all the procedures from on-line service to deliver.

How is your work process ?

Our work process as below:
-1. Confirm your order

– I: Choose your favorite products online, if you require the same products as the website showing.
– II: Inform the on-line consultant what new product you want to modify and sent your sample photos with specifications. We will confirm with the factory regarding about Price and MOQ.

-2. After you confirm the order
1: Placing orders according to your confirmation and pay 30% advanced deposit.
2: Following every order to make sure the production will be completed finished in our expected time and inform every step of the process to you.
3: Clients T/T the rest amount before collecting products.
4: Collecting all the goods in our own warehouse and inspect the goods to make sure orders are according to your requirement, and sending you the inspection report for your confirmation.
5: According to customer’s request, book shipping and arrange shipments. Preparing the export documents concerned and do custom declaration at China customs. Send all the documents including B/L, Co, Packing List, Commercial invoice to you for the Custom clearance of the port of destination.

How to make sure I can receive what I want?

When we collect goods we will inspect the products photos and give you daily report. If anything change will let you confirm, after that we will ship to you with your confirmation. And we provide quality guarantee.

How Can I ensure that I will receive the right products

1. We 100% guarantee the quality and quantity of your products.

2. Quality control is the most import part of our service.
If It is critical deficiency, we will refund 100%.
If it is major or minor deficiency, we will refund accordingly.

How do I place an order

There are 3 methods you can place an order with us.

1. For the first time, most of our clients will come to China for choosing their products, our translators will assist them tally all the relevant information(e.g photo, size, color, specification and so on).
We will place the order when everything confirmed ( Price, volume, weight and if can clear customs).

2. Repeat order: If you want to repeat order the same products, just simply send us the products item number, we will arrange it as soon as possible.

3. New orders: After a few time we cooperate together, we will trust each other more than the first time. When we receive the product’s information, we will ask provider make the samples for you. Once everything confirmed, we will place your order.

How long will my order take to arrival

The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

If the products that you chosen have stock, it will be very fast to deliver.

If don’t have stock, we will confirm with provider regarding about the delivery time.

Shipping Period:

Shipping period is depending on the distance, we will let you know before you place order.

Shipping Service:

We provide various shipping services for customers, e.g. express, air shipment, FCL & LCL etc. The duration of shipping depends on service you choose. We cooperate will DHL/UBS/FEDEX/TNT, etc.

What is your delivery price

Our delivery price depends on your location, how big is your total order and which kind of shipment you are going to choose.

Here is our recommendation:

Small & Urgent products: Air freight better.

Big quantity products: Sea freight better.

What is your minimum order

We offer services for all of customers, no matter big or small.
Our MOQ is depending on providers, if they can provide, we will offer relevant service for you.
But definitely, all the products will be the more the cheaper.

What payment methods do you accept

We accept west union pay, T/T (telegraphic transfer) and L/C(if your order more than USD 50,000)

Holiday Schedule : 2021.1.31-2021.2.21 if you have any request please leave us a message by emai: info@yiwu-export.com , wechat/whatsapp : 008615967957960 , we will reply you asap. Dismiss